Login as User

Let administrators open a customer's frontend session for support, verification, and troubleshooting.

Availability: Free

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What This Tool Does

Impersonation bar while acting as a customer
Impersonation bar while acting as a customer

Enable Login as User lets an administrator impersonate a non-admin customer account without knowing the customer's password. This is useful when a customer reports that they cannot see a subscription, update payment details, use member-only content, or access a feature.

While impersonating, ArraySubs shows a visible frontend bar so the administrator knows they are acting as the customer and can return to the admin account.

Where the Action Appears

When enabled, administrators can start impersonation from:

  • WordPress Users list.
  • Individual WordPress user profile screens.
  • WooCommerce order detail pages.
  • ArraySubs subscription detail pages.
  • Manage Members profile screens Pro.

WordPress Users list — Login as User column
WordPress Users list — Login as User column

WordPress user profile — Login as Customer button
WordPress user profile — Login as Customer button

WooCommerce order detail — Login as Customer button
WooCommerce order detail — Login as Customer button

ArraySubs subscription detail — Login as Customer button
ArraySubs subscription detail — Login as Customer button

Manage Members profile — Login as Customer button
Manage Members profile — Login as Customer button

When to Use This

  • A customer reports that their portal does not match your admin records.
  • You need to confirm whether a subscription, feature, store credit balance, or member-only page is visible to that customer.
  • You need to verify a support fix from the customer's point of view.
  • You want support staff to troubleshoot without asking for a customer password.

How to Configure It

Login as User toolkit setting
Login as User toolkit setting

  1. Go to ArraySubs -> Settings -> Toolkit.
  2. Turn on Enable Login as User.
  3. Click Save Settings.
  4. Open a customer, order, subscription, or member profile.
  5. Click Login as Customer or the available Login as User action.
  6. Use the frontend impersonation bar to return to your admin account when finished.

Settings Reference

Setting Default Type Notes
Enable Login as User On Toggle Enables admin-to-customer impersonation actions

Safety Rules

  • Only administrators can impersonate customers.
  • Administrators cannot impersonate other administrators.
  • Impersonated sessions do not count toward Multi-Login Prevention limits.
  • A visible frontend bar remains active during impersonation.
  • Use this only for support and verification workflows.

Troubleshooting

Problem Likely Cause What to Do
Login as Customer button is missing Toolkit setting is off Enable Login as User and save
Button is disabled for a user Target user is an administrator Choose a non-admin customer account
Customer portal still looks empty Customer has no active records or the portal page is misconfigured Check the subscription, order, and My Account page