Customer Portal

The customer portal is your subscribers' self-service hub inside the WooCommerce My Account area. Customers can view subscriptions, manage actions like cancelling or pausing, update payment details, and track orders — all without contacting support.

Availability: Free + Pro

Page Navigation

Overview

ArraySubs adds a Subscriptions tab to the WooCommerce My Account page. This tab gives customers a complete view of their subscriptions and lets them take actions like cancelling, changing plans, skipping renewals, or pausing — depending on the settings you have enabled.

With the Pro plugin active, additional My Account tabs and inline features become available:

  • My Features — shows product entitlements and usage tracking
  • Store Credit — shows credit balance, transaction history, and purchase options
  • Auto-renew toggle — lets customers turn automatic billing on or off
  • Payment method details — displays the card on file with an update link
  • Shipping address updates — lets customers change their shipping address before the next renewal

My Account My Subscriptions list
My Account My Subscriptions list

In This Section

Customer Portal Pages

The pages customers see in their account area: the subscription list, the subscription detail page, the My Features page Pro, and the Store Credit page Pro.

Subscription Self-Service Actions

Everything a customer can do from the subscription detail page: cancel, undo a scheduled cancellation, accept retention offers, skip renewals, pause, resume, change plan, and reactivate.

Payment and Shipping Actions

Managing payment methods, the auto-renew toggle Pro, and updating the shipping address for future renewals Pro.

How It Works

The customer portal builds on the standard WooCommerce My Account page. When ArraySubs is active, it registers custom endpoints and adds menu items to the account navigation. Customers see a Subscriptions link that takes them to a list of their subscriptions. Clicking View on any subscription opens the detail page where all self-service actions are available.

Customer subscription detail overview
Customer subscription detail overview

If you want to rename or reorder the Subscriptions tab itself, use ArraySubs → Profile Builder → My Account.

The portal respects your store's settings. If you have disabled customer cancellation, the cancel button does not appear. If skip or pause features are turned off, those sections are hidden. Customers only see actions they are permitted to take on their current subscription.

Quick Reference

Portal Page URL Path Availability
My Subscriptions /my-account/subscriptions/ Free
View Subscription /my-account/view-subscription/{id}/ Free
My Features /my-account/features/ Pro
Store Credit /my-account/store-credit/ Pro
Self-Service Action Available Statuses Controlled By
Cancel subscription Active, Trial, Pending General Settings → Customer Actions
Undo scheduled cancellation Active (with pending cancel) Automatic when end-of-period cancel is used
Retention offers Active, Trial Retention Flow settings
Change plan Active General Settings → Customer Actions and plan linking
Skip next renewal Active, Trial General Settings → Skip & Renewal
Pause subscription Active, Trial General Settings → Pause Subscription
Resume subscription On-Hold (paused) Automatic when paused
Update shipping address Active, On-Hold, Trial Automatic for shippable subscriptions
Auto-renew toggle Active, On-Hold, Trial General Settings → Automatic Payments Pro
Update payment method Active, On-Hold, Trial Requires automatic payment gateway Pro